The stay at the Serena Hotel was outstanding. The spacious Deluxe Double Room offered a comfortable bed and excellent amenities. The daily breakfast buffet featured fresh pastries, organic juices, and a variety of international dishes, ensuring a delightful start to each day. The staff provided exceptional service, assisting efficiently with all my business needs, including access to the well-equipped business center and excellent internet connectivity.

Limited outdoor dining options.

The buffet menu was a delightful surprise, featuring a gorgeous array of multicultural dishes. The staff were incredibly friendly and attentive, making our stay even more enjoyable. The wellness spa offered amazing services, particularly for those with specific hair needs, which was a lovely treat after a long journey.

No major complaints during our stay.

Had a great time enjoying the beautiful decor and diving into the lovely heated pool. The gym exceeded expectations!

The beautiful Moroccan-style wellness spa had a calming atmosphere, perfect for relaxation, and the gardens were accessible and lovely for leisurely strolls. I felt pampered and completely at ease during my stay.

More outdoor seating would be appreciated.

serena hotel was a delightful experience with its gorgeous multicultural buffet. the staff were incredibly friendly and helpful. the standout was the wellness spa, especially great for black hair, offering a fantastic escape after a long trip. plus, it's conveniently close to masai mara, making it a great base for exploration.

do recommend

Warm welcomes with room hiccups

Upon my late arrival, the warm greeting and clean, comfortable room set a pleasant tone for the night. The hotel’s decor radiated charm, enriching the stay.

Great breakfast and friendly staff. Wi-fi could be faster in the rooms.

What a fantastic stay! The kids loved the spacious Deluxe Double Room, and the buffet was amazing with a variety of cuisines. Plus, we enjoyed a lively night at the Aksum with great music. The staff made everything so easy for us.

For dads, it would be great if the Wi-Fi was stronger for kid-friendly activities.

The Nairobi Serena Hotel is a stunning property, surrounded by lush gardens that provide a serene atmosphere. The decor, reflecting a pan-African theme, creates a beautiful ambiance that is both warm and inviting, making it a joy to navigate as a senior.

More outdoor seating options could enhance comfort.

Perfect for a Solo Getaway

The staff here were unbelievable! They really treated me like royalty, and the toiletries were high-end, just what you expect. The food wasn’t just good, it was fantastic, especially breakfast with tons of choices. I couldn’t get enough of the outdoor seating by the pool, it was pure bliss.

Sure, it wasn't cheap but I would say it was worth it.

Our group vacation was fantastic! We explored local spots and visited the giraffe center and a vibrant craft market. The hotel's heated pool and exceptional service made our stay even better. Don’t miss the amazing breakfast—it’s a great way to start your day. The staff is attentive and will help you with anything you need.

The surrounding area felt a bit unsafe for walking outside of the hotel, which was a bit disappointing.

An Exceptional Experience with Friendly Service

I enjoyed my stay immensely, particularly the amazing breakfast with freshly made eggs! The staff's warmth and attentiveness made me feel welcome. Don’t miss out on the lovely dinners at the on-site restaurant. It’s a perfect start before heading out for your adventures.

We enjoyed a lovely stay with clean, spacious rooms and it was a treat to unwind by the outdoor pool after a busy day. The spa treatments and relaxing garden area were fantastic for some much-needed downtime. Just a minor note, a few room amenities could've been better stocked, but that didn't take away from our overall experience. 😊

The location was perfect for my visit to the nearby cathedral, just a short walk away. Despite arriving late, I was warmly welcomed, and the clean, comfortable room was well-equipped with toiletries and snacks. Room service was available, which was great since I arrived after the restaurant closed. Overall, I had a pleasant stay and would definitely return if I travel to the city again.